Returns

In accordance with European legislation, ordered items can be returned within 14 days of receipt. However, we will only accept returns if we receive the items in the same condition as we have sent it to the customer. If a complete order is returned we will also refund the costs of the cheapest shipping method to your country*. We will not pay the shipping costs for returning the goods. Refunds will be applied to the card or bank account that was used for paying the order.

When returning models from outside the European Union please write 'RETURNED GOODS - FAILED SALE' on the CN22/CN23 customs document with a value of € 0. If you don't do this customs charges are applied, and we will NOT ACCEPT the parcel. In some cases we may pay the customs charges, but they will be subtracted from the refund.

Please note that processing returns cost us a lot of time and money. If we think a customer returns too much items we may end the customer discount or stop accepting orders from the customer.

* If the parcel was refused or was not collected at the collection point the shipping costs will not be reimbursed.

Address and packaging instructions

The return address is:

ScaleModelStore.com
Waarderweg 56
2031BP Haarlem
The Netherlands

Please write your order number on the box and if possible put the invoice inside the box.

Always use a solid box for sending returns, like the one we used for sending the model to you. Never put models in an envelope as this will cause damage to the model!
Always send the models back in their original and complete packaging. Use enough stuffing material in such way that the returned items are protected on all sides and can't move inside the parcel. The customer is responsible for any damage or loss during the return procedure.